2020-01-02
Recipe
I signed up for the camp, but the government agency announced the suspension of classes. Can I refund the class points?
Sorry, we will not refund the class points, but we will reschedule to make up for the class and notify you.
If the workshop is canceled due to unforeseen events, will it be rescheduled?
Should there be unforeseen events or circumstances that would hinder us from opening the workshop as scheduled, the canceled workshop will be rescheduled as soon as possible.
Am I allowed to cancel my booked workshop and refund the points on my own?
Yes, you can. However, you must cancel your booked workshop at least 7 days prior to your booking date, and all points will be returned to your account.
I canceled my booked workshop, how long am I allowed to complete the workshop after rescheduling?
After applying to reschedule, you are given 1 month to complete the workshop.
I signed up for the camp, but I want to cancel. Can I refund the event points?
To keep the quality of our workshop, we plan everything in advance and we purchase ingredients depending on the number of bookings. We understand that there are times when circumstances change and your little one is unable to attend our workshop, all we ask is to let us know in advance.
【Cancellation & Extension Policy】
Conditions Apply:
＊15% cancellation fee applied if requests for refund.
Cancellation of the camp due to COVID-19:
Sorry, we will not refund the class points, but we will reschedule to make up for the class and notify you.
If the workshop is canceled due to unforeseen events, will it be rescheduled?
Should there be unforeseen events or circumstances that would hinder us from opening the workshop as scheduled, the canceled workshop will be rescheduled as soon as possible.
Am I allowed to cancel my booked workshop and refund the points on my own?
Yes, you can. However, you must cancel your booked workshop at least 7 days prior to your booking date, and all points will be returned to your account.
I canceled my booked workshop, how long am I allowed to complete the workshop after rescheduling?
After applying to reschedule, you are given 1 month to complete the workshop.
I signed up for the camp, but I want to cancel. Can I refund the event points?
To keep the quality of our workshop, we plan everything in advance and we purchase ingredients depending on the number of bookings. We understand that there are times when circumstances change and your little one is unable to attend our workshop, all we ask is to let us know in advance.
【Cancellation & Extension Policy】
- The points will be returned in full if the cancellation is made more than 14 calendar days prior to the date of camp.
- 7-13 calendar days prior to the camp start, the option to reschedule once or return 70% of the points (rounded up to the nearest whole digit) will be made available.
- 6 to 4 calendar days prior to the camp start, the option to reschedule once or return 50% of the points (rounded up to the nearest whole digit) will be made available.
- Less than 3 calendar days prior to the date of the camp, there is no option of rescheduling or canceling.
- Members are allowed to find a substitute if he/she can’t join the camp. What required only is the name of kid and parent, mobile phone number before the camp starts.
- A minimum of 4 participants is required to run a camp. Guudnest reserves the right to reschedule the class or refund in full if less than 4 participants. If the camp is rescheduled, participants will be notified no matter than 48 hours before the class.
- If the camper is not feeling well at the time of their booked camp, we would advised for them to stay home and follow safety precautions. An administration fee of $350/half-day camp will be charged or $00/full day camp.
Conditions Apply:
＊15% cancellation fee applied if requests for refund.
In addition to the existing GUUDNEST Summer Camp terms and condition, please note the terms and conditions in regard to COVID-19
- For the safety of our community, GUUDNEST holds the right to seek family travel information declaration through our travel survey form, and we expect you to provide true and correct information to the best of your knowledge.
- All students are required to follow GUUDNEST’s COVID-19 Safety Precautionary Measures such as but not limited to filling out travel surveys, temperature checks, sanitizing hands regularly, wearing masks, haven’t been in contact with anyone who was suspected of COVID-19, etc.
- In any unforeseen circumstances and situations posed by COVID-19, GUUDNEST holds the right to do the following for the best interest and welfare of the campers, teaching staff members, and the community:
• Adjust precautionary measures
• Adjust the camp time, student allocation, recipes, ingredients, and activities
• Sudden postponement, rescheduling, or cancelation of the camp. - Please inform us immediately if you, anyone in your family, or anyone you have been in frequent close contact with has been diagnosed with COVID-19
- If the camper is not feeling well at the time of their booked camp, we would advise them to stay home and follow safety precautions.
Cancellation of the camp due to COVID-19:
- If the camp has to be canceled due to the Taipei City Government’s announcements of COVID-19 measures, the remaining amount will be refunded after deducting the administrative fee (15% of the original price amount) + camp fees (original price amount ÷ total booked class x number of attended class) + food handling fee ( $350 x number of class )
- If the camper chooses to transfer the credit to GUUDNEST class points, administrative fees will not be charged.
- However, if the camp has started, attended camp class and food handling fees will be charged.