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Reservation and cancellation of the workshops

1. If the workshop is canceled due to unforeseen events, will it be rescheduled
Should there be unforeseen events or circumstances that would hinder us from opening the workshop as scheduled, the canceled workshop will be rescheduled as soon as possible.

2. Am I allowed to cancel my booked workshop and refund the points on my own?
Yes, you can. However, you must cancel your booked workshop at least 7 days prior to your booking date, and all points will be returned to your account.

3. I canceled my booked workshop, how long am I allowed to complete the workshop after rescheduling?
After applying to reschedule, you are given 1 month to complete the workshop.

4. I already booked a workshop but I can't participate, am I allowed to cancel?
To keep the quality of our workshop, we plan everything in advance and we purchase ingredients depending on the number of bookings. We understand that there are times that circumstances change and your little one is unable to attend our workshop, all we ask is to let us know in advance.

  • If the cancellation is made more than 7 days prior to the date of the workshop, the points will be returned in full. Cancellation through our website is allowed.
  • If the cancellation was made between 2 to 6 days prior to the workshop start, the option to reschedule or cancel will be given.
  • If the cancellation was made between 24 to 48 hours prior to the workshop starting, members have the option to reschedule once per month or cancel, and the points will be returned in full but need to pay a minimum admin fee of $200. If a member canceled for the 2nd time within the same month, no refund or rescheduling will be allowed.
  • If less than 24 hours, there is no option to cancel or reschedule, and the points will not be refunded but members are allowed to find a substitute if he/she can’t join the workshop. Please inform us first of the new participant's name and contact information.
  • The rescheduled workshop must be completed within 1 month.
  • Guudnest reserves the right to cancel the workshop due to emergencies or insufficient number of participants. If the company cancels the workshop, activity points will be returned.

Conditions Apply: 
* 15% cancellation fee applied if request for refund.

* Members who booked the class using points can reschedule once per month if less than 24-48 hours before class, and points will be returned in full but would need to pay a cancellation fee of $200. If cancellation occurs the 2nd time of the month, no refund will be given. This condition applies to those who book the class using points only.

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