Here are our guidelines:
Cancellation & Extension Policy
* 15% cancellation fee applied if request for refund.
* Members who booked the class using points can reschedule once per month if less than 24-48 hours before class, and points will be returned in full but would need to pay a cancellation fee of $200. If cancellation occurs the 2nd time of the month, no refund will be given. This condition applies to those who book the class using points only.
Cancellation & Extension Policy
* 15% cancellation fee applied if requests for refund.
* Early bird bookings will be subject to pro-rata upon cancellation and will be based on the original five full-day camp price and free workshop is no longer valid. Free workshop (valued at $1,100) will only be granted or claimed upon completion of the five full-day camp.
We have a minimum of four (4) children before we open our camps. If there are fewer than 4 children joining our camps, we will cancel the activity and refund the activity points in full.
Sorry, activity points earned through gifts and rewards are not applicable for refunds, extensions, and cash exchange.
Unfortunately, both purchased points and rewards or bonus points are non-transferrable.
The cash bonus you received can be used on our website to purchase activity points, products, venue rental, and party checkout, which can be used to offset the checkout amount by up to 10%.
Your cash bonus will be valid for 1 year and can be accumulated. When you use the credit, you won't get change when you use it, and cannot be returned once used.
Please note that when you spend your cash bonus on the GUUDNEST official website, you must choose between using your cash bonus or your discount coupon, you are not allowed to use both at the same time.
The cash bonus you receive will take 7 days to become effective.
You can easily get cash bonus rewards when you (1) become a member, (2) products, (3) purchase activity points, or (4) by referring a friend to register and become a member on our website.
Should there be unforeseen events or circumstances that would hinder us from opening the workshop as scheduled, the canceled workshop will be rescheduled as soon as possible.
Yes, you can. However, you must cancel your booked workshop at least 7 days prior to your booking date, and all points will be returned to your account.
After applying to reschedule, you are given 1 month to complete the workshop.
We have a maximum of 10 children per workshop and a minimum of 4 children to open a workshop. Advance booking is required to ensure that you have a slot during your preferred workshop date.
Yes, you can! You have the option to book a workshop on a per-day basis.
Visit our website and register to become a member. Once you receive your confirmation email, you can now purchase your activity points. You can book our workshops on your own online or you may drop by our physical store in Tianmu and a Guudnest staff will help you become a member and help you book a workshop.
When you become a member of GUUDNEST online and purchase activity points, you can enjoy the following workshops with a first-time special offer:
1.Chick Program (2-4 years old)
2.Owlet Program (4-6 years old)
3.Fledgling Program (6-12 years old)
Enjoy a special offer on your first workshop with us! You may call us or send us a message via Line to reserve a slot!
If you have any questions, please feel free to call us at 02-2874-8825 or send an email to firstname.lastname@example.org, we will be happy to accommodate you!
At the top right corner of the website, please click register, and simply fill out the form and click send. A veriification letter will be sent to your registered email. Once verified, you're officially a member of Guudnest. Welcome to our community!
When you refer a friend to register an account with GUUDNEST, you and your friend will receive a $100 bonus points.
If the friend you recommended has made a purchase for the first time, you will also receive 10% of the shopping money, and a maximum of NT$100 will be given back to you!
Please note that none of the bonus points received by refer-a-friend can be exchanged for cash. If you have not received the bonus points, please contact us by email: guudnest @gmail.com