FAQ

1. On the day of the booked workshop, please be reminded to bring the following for your child: a water bottle, apron, and a mask. If in any case that you have forgotten to bring an apron, you can rent an apron from us for $20(member), $40(non-member).
2. To ensure the health and safety of each child, we would require both parents and children to put on their masks during the cooking activity. If in any case that you don't have a mask with you, our staff would have to let you and your child sit on the side during the cooking or baking activity and will be invited to join the group after.

Here are our guidelines: 

1. Please arrive on time during your booked workshop.
2. Kindly set aside food and beverages during the workshop.
3. Bringing pets and dangerous items are strictly prohibited.
4. To ensure the quality of the workshop, we would request parents to turn their phone into silent mode. If you wish to take a photo of your child during the workshop, you may do so but please be aware of your surroundings to avoid disrupting the workshop. Filming videos during the workshop is strictly prohibited.
5. For safety measures, kindly bring your own power bank to charge your mobile phones.
6. Misbehavior, running or any act that may lead to accidents is prohibited. In case a child misbehaves, the teacher has the right to put him/her on time out.
7. Children who are not booked are not allowed to join the workshop or observe the workshop. 
8. If the workshop requires a parent and a child to join, other parents of the same workshop should observe the class in the designated area. For activities under the age of four, only one parent is allowed to accompany the child during the activity.
9. If your child needs to go to the washroom or drink water during the workshop, kindly inform the instructor.
10.  To ensure the safety of the children and for our instructors to prepare for the next workshop, we would request everyone to leave the premises within 10 minutes after the workshop.

1. To ensure the quality of the workshop and in order for children to learn self-discipline and time concepts, please arrive at least 5 to 10 minutes before the workshop. It is strongly recommended to observe the event time. If you cannot make it on the day of, please inform us.
2. If the cancellation was made more than 7 days prior to the date of the workshop, the points will be returned in full. If the cancellation was made between 2 to 6 days prior to the workshop start, the option to reschedule or cancel will be given.
3. If the cancellation was made between 24 to 48 hours prior to the workshop starting, members have the option to reschedule once per month or cancel, and the points will be returned in full but need to pay a minimum admin fee of $200 (depending on the workshop). If a member canceled for the 2^nd time within the same month, no refund or rescheduling will be allowed. If less than 24 hours, there is no option to cancel or reschedule, and the points will not be refunded but members are allowed to find a substitute if he/she can’t join the workshop. Please inform us first of the new participant’s name and contact information.
4. To ensure the safety of the children and for our instructors to prepare for the next workshop, we would request everyone to leave the premises within 10 minutes after the workshop.

1. Workshop attendees should bring their own water bottles or container.
2. Workshop attendees should bring their own kitchen apron and hand towels.
3. If you are a member who purchased more than 200 activity points (VIP members), you can enjoy the privilege of using Guudnest apron for free during our workshop!
4. If you are joining for the first-time experience workshop / single workshop / regular member, GUUDNEST will provide an apron for your child with a $20(member) rental fee, $40(non-member). 

1. Students should bring their own water bottles.
2. Students should also bring their own kitchen apron and hand towels.
3. For the first time experience workshop, Guudnest can provide you a kitchen apron during the workshop for a fee of NT$40(non-member) / NT$20(member). 

• For chicks program (2-4 years old): a parent is required to participate in the workshop with the child during the workshop. If the child has more than 1 guardian, we would request to stay in a designated area to avoid disruption during the workshop.
• For owlets program (4-6 years old): we would request parents to wait in the reception area and not join the workshop as we encourage your child to work independently. If it's your child's first time to join, you can stay with them for a maximum of 15 minutes before or after the workshop. 

• Chick Program (2-4 years old): $880 (original price $1,200)
• Owlet Program (4-6 years old): $880 (original price $1,200)
• Fledgling Program (6-12 years old): $880 (original price $1,200)

Cancellation & Extension Policy

• The points will be returned in full if the cancellation is made more than 14 calendar days prior to the date of camp.
  
• 7-13 calendar days prior to the camp start, the option to reschedule once or return 70% of the points (rounded up to the nearest whole digit) will be made available.
• 6 to 4 calendar days prior to the camp start, the option to reschedule once or return 50% of the points (rounded up to the nearest whole digit) will be made available.
  
• Less than 3 calendar days prior to the date of the camp, there is no option of rescheduling or canceling.
  
• Members are allowed to find a substitute if he/she can’t join the camp. What required only is the name of kid and parent, mobile phone number before the camp starts.
  
• A minimum of 4 participants is required to run a camp. Guudnest reserves the right to reschedule the class or refund in full if less than 4 participants. If the camp is rescheduled, participants will be notified no matter than 48 hours before the class.
• If the camper is not feeling well at the time of their booked camp, we would advised for them to stay home and follow safety precautions. An administration fee of $300/half-day camp will be charged or $600/full day camp.

Conditions Apply:
* 15% cancellation fee applied if requests for refund.
*  Early bird bookings will be subject to pro-rata upon cancellation and will be based on the original five full-day camp price and free workshop is no longer valid. Free workshop (valued at $1,100) will only be granted or claimed upon completion of the five full-day camp.

1. Camp activities are divided into summer camps, winter camps, and holiday camps.
2. Start date:
   • Summer Camp: Summer Break
   • Winter Camp: Winter Break
   • Holiday Camp: National Holidays or General Holidays
3. Our camp activities have limited space, and members need to confirm their booking in advance.
   

We have a minimum of four (4) children before we open our camps. If there are fewer than 4 children joining our camps, we will cancel the activity and refund the activity points in full.

1. If the cancellation was made 21 days prior to the date of the event, only 50% of the total deposit paid will be refunded. The $2,000 reservation fee is non-refundable.
2. If the cancellation was made 7 days prior to the date of the event, no refund will be made.

1. To request an extension, please call Guudnest or drop by our physical store in Tianmu.
2. Postponed activities can no longer be rescheduled or canceled.
3. If the event needs to be extended, we must be notified 21 days before the event date. In the event that the party is canceled, only 50% of the deposit will be refunded 50% and we will also charge a 15% administration fee.
4. If the event is canceled 7 days before the event date, no refund will be given. If the event is postponed, a 30% handling fee and an administrative fee will be charged.
5. Each activity can be extended once and should be used within 2 months from the original date.

1. In order to meet your needs and to ensure that you have your preferred date, it is advised that you book your date 30 days in advance. A booking reservation of $2,000 is required to reserve the date.
2. Members need to pay 50% in advance 22 days before the booking date as a security deposit, and once invitations are ready for pick up.
3. The remaining balance can be completed 8 days before the booking date.

Sorry, activity points earned through gifts and rewards are not applicable for refunds, extensions, and cash exchange. 

Unfortunately, both purchased points and rewards or bonus points are non-transferrable.

The cash bonus you received can be used on our website to purchase activity points, products, venue rental, and party checkout, which can be used to offset the checkout amount by up to 10%.

Your cash bonus will be valid for 1 year and can be accumulated. When you use the credit, you won't get change when you use it, and cannot be returned once used.

Please note that when you spend your cash bonus on the GUUDNEST official website, you must choose between using your cash bonus or your discount coupon, you are not allowed to use both at the same time.

The cash bonus you receive will take 7 days to become effective.

You can easily get cash bonus rewards when you (1) become a member, (2) products, (3) purchase activity points, or (4) by referring a friend to register and become a member on our website.

Should there be unforeseen events or circumstances that would hinder us from opening the workshop as scheduled, the canceled workshop will be rescheduled as soon as possible.

Yes, you can. However, you must cancel your booked workshop at least 7 days prior to your booking date, and all points will be returned to your account.

After applying to reschedule, you are given 1 month to complete the workshop.

1. If the cancellation is made more than 7 days prior to the date of the workshop, the points will be returned in full. Cancellation through our website is allowed.
2. If the cancellation was made between 2 to 6 days prior to the workshop start, the option to reschedule or cancel will be given.
3. If the cancellation was made between 24 to 48 hours prior to the workshop starting, members have the option to reschedule once per month or cancel, and the points will be returned in full but need to pay a minimum admin fee of $200. If a member canceled for the 2^nd time within the same month, no refund or rescheduling will be allowed.
4. If less than 24 hours, there is no option to cancel or reschedule, and the points will not be refunded but members are allowed to find a substitute if he/she can’t join the workshop. Please inform us first of the new participant's name and contact information.
5. The rescheduled workshop must be completed within 1 month.
6. Guudnest reserves the right to cancel the workshop due to emergencies or insufficient number of participants. If the company cancels the workshop, activity points will be returned.

We have a maximum of 10 children per workshop and a minimum of 4 children to open a workshop. Advance booking is required to ensure that you have a slot during your preferred workshop date.

Yes, you can! You have the option to book a workshop on a per-day basis.

Visit our website and register to become a member. Once you receive your confirmation email, you can now purchase your activity points. You can book our workshops on your own online or you may drop by our physical store in Tianmu and a Guudnest staff will help you become a member and help you book a workshop.

When you become a member of GUUDNEST online and purchase activity points, you can enjoy the following workshops with a first-time special offer:
1.Chick Program (2-4 years old) 
2.Owlet Program (4-6 years old) 
3.Fledgling Program (6-12 years old)

Enjoy a special offer on your first workshop with us! You may call us or send us a message via Line to reserve a slot!

If you have any questions, please feel free to call us at 02-2874-8825 or send an email to guudnest@gmail.com, we will be happy to accommodate you!

At the top right corner of the website, please click register, and simply fill out the form and click send. A veriification letter will be sent to your registered email. Once verified, you're officially a member of Guudnest. Welcome to our community!

When you refer a friend to register an account with GUUDNEST, you and your friend will receive a $100 bonus points.
If the friend you recommended has made a purchase for the first time, you will also receive 10% of the shopping money, and a maximum of NT$100 will be given back to you!

Please note that none of the bonus points received by refer-a-friend can be exchanged for cash. If you have not received the bonus points, please contact us by email: guudnest @gmail.com

1. To cancel the contract, please go to our physical store in Tianmu to apply for cancellation. Guudnest will start the cancellation process and verify if you have points left or have any balance left. Once everything has been verified and computation has been finalized, we will arrange for cancellation and refund.
2. The cancellation application must be submitted before the expiration period of points. Once points have expired, no cancellation or refund is allowed.
3. Regardless of any membership point packages purchased, any class attended will be calculated at the non-member pricing, and then 15% value of the originally purchased membership point package will also be deducted as the cancellation fee. If there are free points, freebies, or bonus points, they cannot be exchanged into any cash value and will be unconditionally withdrawn.

1. If the member informs the company 21 days before the event day, only 50% of the total deposit paid will be refunded. The $2,000 reservation fee is non-refundable.
2. If the member informs the company 7 days before the event day, no refund will be made including the reservation fee of $2,000.

1. If the cancellation was made 21 days prior to the date of the event, only 50% of the total deposit paid will be refunded. The $2,000 reservation fee is non-refundable.
2. If the cancellation was made 7 days prior to the date of the event, no refund will be made.

• Please inform us by e-mail, and we will schedule a time to discuss the refund. If you are buying a physical product, you can refer to the second clause above.
• Members must be present at GUUDNEST store to fill out the refund form, and return both the receipt and the unused welcome gifts. Upon confirmation by GUUDNEST’s both staff and supervisor, the company will remit the money to your designated bank account within two weeks, and deduct NT$30 from the amount of the remittance as a transfer fee, and thereafter, all the workshop bookings will be terminated.
• Upon cancellation, members must return all unused welcome gifts in good condition. Should there be any damage or if you have used the freebies included in your package, we will deduct $500 from your balance before providing you a refund.
  
  

• For cancellation, GUUDNEST members must fill out a form to request for cancellation and refund.
• The refund procedure is the same as above.

1. Should there be any damaged products involved due to quality problems, Guudnest will have to authenticate and check if the problem at hand. Guudnest reserves the right to the final decision.
2. Refunds are processed based on the same payment price and conditions when the customer purchased the product. Discounts, vouchers, shipping charges, etc. are not refundable.
3. When returning a product due to quality, please ensure that all labels are intact. Should there be any damage or opened packages, we have the right to refuse to accept the product.

1. The product to be returned must be a complete and unused product. When sending it back, please be sure to put the product in the package and send it (client will bear the shipment cost). Please attach your bank account and account name details for the refund. Guudnest will process your refund request based on the product, if you have requested an invoice when shopping, please send the invoice together with the package at No. 713, Section 6, Zhongshan North Road, Shilin District, Taipei City 111, and e-mail guudnest@gmail.com.
2. After receiving the returned item and verifying that it is correct, we will process a refund within 5-10 working days after the returned goods are stored in the warehouse.
3. Refund your money to your bank account (based on the information you've provided).
4. A Guudnest staff will get in touch with you.